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HP Recommended
OMEN 30L Desktop PC GT13-1000i (1S3R9AV)

I've had my OMEN pc for about 1,5 years, and for like a month now i have experienced random blue screens when only using stuff like google chrome, disord and word. Havn't been able to see if there was any error codes, because of the pc restarting pretty fast. Havn't had any blue screens while being in a game as i remember.
And for a couple of weeks now i have been having stutter issues in smaller games like CSGO. and the CPU seems to be running at 100%. When playing bigger games like Call of Duty both CPU and GPU goes to 100%

Have never had issues like this before in any game. I have tried a lot of things.

Updating everything, from BIOS to all my software. Tried using HP PC Hardware Diagnostics Windows, without finding any issues. 

2 REPLIES 2
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Hi

 

Blue screens are usually caused by bad drivers, incompatible software, or hardware problems such as failing hardware or heat issues. I see HP diagnostics did not find any hardware issues. Possible hardware issues are: GPU, CPU, memory, USB, storage devices, and the power supply.

 

Check this site https://www.tomshardware.com/how-to/windows-disable-restart-after-bsod to stop Windows from restarting when it blue screens. You can then see the specific stop code or series of stop codes involved.

 

Try to isolate what process (check Task Manager) or processes are driving CPU and GPU usage to 100%.

 

Run a check disk https://support.microsoft.com/en-us/topic/use-the-system-file-checker-tool-to-repair-missing-or-corr... 

 

You need to determine if you have a software/driver issue or a hardware issue. Unfortunately, one way to check is to back up data. Then do a clean OS install to check stability. If the problem persists with a pristine OS installation then you have a hardware problem.

 

Try Cinebench 15 https://www.guru3d.com/files-details/cinebench-15-download.html to test the CPU and GPU.

 

Run Windows Memory Diagnostics located in Control Panel, Admin Tools (Win 10), or Control Panel, Windows Tools (W11).

HP Recommended

A blue screen of death (BSOD) and high CPU usage can be caused by several issues, including hardware problems and software conflicts. Here are some steps you can try to resolve the issue:

  1. Update your operating system and drivers: Make sure that your operating system and drivers are up to date, as outdated drivers can sometimes cause blue screens.

  2. Check for malware: Run a virus scan to make sure that your system is not infected with malware.

  3. Check for overheating: High CPU usage can cause your computer to overheat. Check the temperature of your CPU and other components to make sure that they are not overheating.

  4. Disable unnecessary programs: Disable any unnecessary programs that may be running in the background and causing high CPU usage.

  5. Repair corrupt system files: Run the System File Checker tool to scan for and repair any corrupt system files.

  6. Perform a clean boot: Perform a clean boot to see if a startup program is causing the issue.

  7. Reset Windows: If the above steps do not resolve the issue, you may want to consider resetting Windows or performing a fresh install.

If the issue persists, you may want to consider contacting HP support for further assistance.

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