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Bluetooth sound quality issues

HP Recommended
HP Pavilion Gaming Desktop 790
Microsoft Windows 10 (64-bit)


I have an annoying problem with my bluetooth headphones when, connecting them to my desktop PC. The sound quality is very poor and static. I use these same JBL headphones wiht my iPad, phone and another gaming laptop and they work just fine. The sound is clear and there's no static with the other devices. I've tried to update the bluetooth drivers but the system tells me they're up to date. I have disconnected wlan when using bluetooth (since that helped a bit with my laptop in the past) but no change. I've turned bluetooth off in all other devices when connecting the headphones to my HP desktop but still the sound quality remains poor. The desktop is laying on the floor not even a 1m away from me so it can't be the distance. I've checked that all windows 10 updates are up to date. 


Any tips what to do next? 

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HP Recommended

@Theodore2 , welcome to the forum.


You have covered all of the diagnostic steps very nicely!  These are the types of problems that cause us to pull our hair out.  The only other thing that I can think of -- is the computer sitting on carpet?  This could cause static if the carpet is nylon of other such material.  If it is on carpet you might try sitting it on a piece of cardboard or wood to insulate it.

I am not an HP Employee!!

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