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‎03-24-2019 06:51 AM

HP Recommended
Product: HP Omen 880-000na
Operating System: Microsoft Windows 10 (64-bit)

The CD drive has not been reading disks correctily for a few weeks now and is giving no error messages.  

2 REPLIES 2

‎03-24-2019 05:02 PM

HP Recommended

Hello @Rick-Grimes 

 

I assume this is with any cd, not just one?

Sometimes the optical reader can get a tiny piece of lint or such on the lens. I would carefully blow it out to see if it clears up the issue.

If not, are you still under warranty? You can always contact HP Support for a hardware issue.

Contact HP Worldwide | HP® Official Site 

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‎03-27-2019 03:03 AM

HP Recommended

Hi, thank you for your reply.  Yes it does it on all CDs. 

 

I have now now managed to get my warranty updated after a dispute so I will give them a call. 

 

Thanks again 😊

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