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Victus by HP 15.6 inch Gaming Laptop 15-fb0000 (598V1AV)

Camera works for a second then goes blank. Happens like 3 times before I get the 'We can't find you camera'. Error is 0xa00f4244 no cameras are attached. I can't find my camera driver in the HP website to download. 

1 REPLY 1
HP Recommended

This appears to be a hardware problem since the camera occasionally works.

 

Check to see if there is a hardware problem:
Tap the ESC key after powering on. Tap it once a second after you see the LEDs on the keyboard flash. When you see the startup menu, press F2 to run diagnostics.

If a component fails during the UEFI test then Click here to check warranty

If the component is not tested then possibly it is in the updated version of UEFI diagnostics.

HP releases newer UEFI diagnostics periodically.
When you select F2 during boot you are requesting UEFI diagnostics.
There is an updated diagnostics package Click Here
Look for the phrase 'issues outside the OS',
Expand the '+' symbol and click the DOWNLOAD button.
The version of the UEFI diagnostics is shown at the left of that DOWNLOAD button.
When you press F2 to run diagnostics please ensure the version is the new one.


The can be installed from a USB flash drive if necessary.

If no failure then windows drivers or file corruption could be the problem.


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