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Message 1 of 7
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Can't sign in onto my HP Desktop computer

HP Recommended
HP Omen Desktop
Microsoft Windows 10 (64-bit)

Hello,

 

When I tried to login to my computer today, which is an HP Omen desktop running Windows 10, I got the following screen: https://prnt.sc/ow6gjo 

 

This is the first time this happens, and I didn't make any changes to my computer yesterday - I primarily use the desktop for gaming, but also do some work on it.

 

If I click anything on the keyboard or with my mouse, the screen just goes black, and then brings me back to the same screen after a few seconds. I've tried rebooting several times to no avail.

 

I'm an amateur at best, so any advice would be appreciated.

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Message 2 of 7
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HP Recommended

Hello @KayGee1312 

 

I cannot read what the little white letters say in the middle of that screen shot. Considering your keyboard/mouse wont respond and cause a black screen, you definitely have something strange going on with the system. You might even be infected with something.

 

But beyond that, as per HP Policy we cannot help with Windows user passwords as we have no way of knowing who the real owner is. All I can suggest here is that you can opt to reinstall Windows which will wipe the drive and all its contents and start you over. I don't know which Omen you have. You might be able to access the HP recovery via the F11 key at boot.

 

If not, you can install windows via an 8GB pen drive using this... Create media Windows 10 

If you have more than one hard drive installed, disconnect all drives except the one that Windows resides on first before reinstalling. During the installation with the Windows 10 tool, choose a Custom install and delete all partitions first, then let it continue with the installation.

 

 

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Message 3 of 7
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Hello Photoray002,

 

Thank you so much for your reply, you've given me someplace to start! It's a HP Omen 870-244 Desktop Computer Intel Core i7, 16 GB memory NVIDIA GeForce GTX 1070 and a 1 TB Hard Drive.

 

As for the message towards the middle of the screen, it's nothing special, just says something about the image in the background (which is not being shown). 

 

Regarding the password, this is not a credentials issue as I know my username and password, but it doesn't show me the fields in which to enter them as it usually would. Normally, I get this screen shown with an image in the background, and then I click anywhere or press any key on my keyboard to produce a Username and Password field.  With this strange problem, if I try to click something to produce the Username and Password field, the screen just goes black for a few seconds (where I can still see my mouse cursor and move it) and then it just brings me back to the same screen. 

 

Any further help would be deeply, deeply appreciated.

 

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Message 4 of 7
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Well, Ive never seen that type of issue before. All I can do is offer a suggestion.

Can you boot into Safe Mode and see if the issue is still present? If its not, then a service of some kind might be interfering with normal boot.  How to boot into Safe Mode... https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode

 

IF it does open up  without issue, then while in Safe Mode, try configuring the system to run in a Clean Boot state.

This disables services that run during normal boot. You can re-enable them one at a time or so, until you find the culprit.

https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows

 

If that does not help, you might also ask on the Microsoft forum. They might know more about this than I would.

https://answers.microsoft.com/en-us/

 

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Well, there you go. Two answers giving the same steps. 😉

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Message 7 of 7
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Thank you both, so so much. I followed the steps, selected "Fix Drive Errors" or something along those lines, and it's back to normal. Heroes! 

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