Cancel an order before shipment

[javieryun]

Hello. I'm in a pickle here. I placed an order for 2 gaming computers about 2 weeks ago and contacted chat support 2 days later to cancel the order as I was going to place a separate order. The rep i talked with assured me that it would be cancelled as he did not see why it would not be approved for cancellation. After 2 weeks of no updates, and no refund, I reach out to chat support again and the other rep said Cancellation request is "just a request" and would not be possible. Can somebody help me?

[Echo_Lake]

@javieryun

Welcome to the HP Support Community!

I want to thank you for taking the time to speak to us today.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

[javieryun1]

Hi @Echo_Lake. Nobody has followed-up on this issue still. I have no private messages. I already received the computers and left them  un-opened. I'm going through the return process. Can anyone please help me with the return with full refund and waive of the restock fee since I tried cancelling this order through a rep weeks before it was shipped?