cancel
turn on suggested results
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Locked It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
Syahmuhammad
New member
1 0 0 0
Message 1 of 2
178
Flag Post

Cannot connect my headphone on new omen gaming laptop

‎12-25-2017 02:46 AM

HP Recommended
i one of Hp customer who buy the latest omen gaming laptop, just now i try to put on my headphone on my omen laptop, but cannot function at all, but when i connect with my other devices the headphone work normally, I just buy my laptop 2-3 days ago in Penang, n now currently i at my hometown in Negeri sembilan, why this happen?
1 REPLY 1
MKazi
HP Support Agent
HP Support Agent
12,746 12,733 829 1,517
Message 2 of 2
Flag Post

‎12-26-2017 02:28 AM

HP Recommended

@Syahmuhammad

 

Let me take a moment to thank you for posting on the HP Support Forums. 

 

I understand that you have an HP  Omen gaming laptop and the headphones do not work when connected to it. I read that the headphones work fine when connected to other devices. You have isolated the issue very well. This confirms that the headphones are alright.

 

To assist you better, I would like to know the following information:

  • Please let me know the exact laptop model no. This link will help you to find the model no: http://hp.care/2bygf7l
  • Do you get good audio from the laptop speakers and through external speakers (if available)?

 

Meanwhile, I did some research and came across this HP document that helps in fixing various headphone related issues in Windows. Though the document is for Win8, it works for Win10 too.

 

I sincerely hope this fixes the issue. Please feel free to keep me posted. Good luck! 🙂

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation