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Cannot get Dell Visor 100 to work on HP

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HP/geforce 1060
Microsoft Windows 10 (64-bit)

Plugged in usb 3+ and hdmi connector and vr headset is dark.  I have a card with 1 hdmi and 3 displayyports.  Cannot convert displayports to hdmi with any of my 4 adapters.  So I cannot see both the screen and the vr in device manager at the same time.

Dell says I need their computer, hp says I need their headset.

Pleas help! 

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Message 2 of 6
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What is the model or product number of the computer?  Please don't furnish the Serial # or other personal information.  Also, what is the make/model of the video card?




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Message 3 of 6
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I'll also add (need to know the model number or product number of the HP PC), and what kind of DP adapters are those that dont work?

 

To use DP to HDMI, it has to be an "active" adapter supporting DP 1.2 to HDMI 2.0, like this one...

https://www.amazon.com/Cable-Matters-DisplayPort-Supporting-Technology/dp/B00EDT0072

 

Not passive. Is that what you have?

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Message 4 of 6
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@SLanda wrote:

 

Dell says I need their computer, hp says I need their headset.

 


Either of these units will work on any computer that meets the technical requirements.

I will speak with the Frontline training team on this.

I am an HP Employee
Quality Manager - HP VR / Z Desktops
-----
iMaxx” FORMER VOODOO PC / HP LEGACY GAMING SERVICE MANAGER
While I am an HP employee, my comments and suggestions are my own and do not represent HP Inc.
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Message 5 of 6
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hp pavillion, nvidia geforce 1070.  All the mailboxes are full, so I cannot reply.  Has 3 display ports, 1 hdmi.

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Message 6 of 6
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Not working, yet. Thanks for trying. If I am using a standard video card, why is this not working?
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