Cannot get Dell Visor 100 to work on HP

SLanda · ‎08-13-2018

Plugged in usb 3+ and hdmi connector and vr headset is dark. I have a card with 1 hdmi and 3 displayyports. Cannot convert displayports to hdmi with any of my 4 adapters. So I cannot see both the screen and the vr in device manager at the same time.

Dell says I need their computer, hp says I need their headset.

Pleas help!

old_geekster · ‎08-13-2018

What is the model or product number of the computer? Please don't furnish the Serial # or other personal information. Also, what is the make/model of the video card?

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Signature:

HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)

Custom build: Corsair 750D Airflow (Full Tower); MSI MEG z390 ACE; i9-9900K processor (OC'd 5.025); Corsair H150i cooler; 32 GB Corsair Vengeance Pro 3200 memory; MSI RTX 2080 Gaming X Trio video card; Samsung 970 Pro 512 GB; Samsung 860 EVO 1 TB

HP Spectre 360 Convertible; i7-7560U; 16 GB memory; Intel® Iris™ Plus Graphics 640; 512 GB PCIe® NVMe™ M.2 SSD; 13.3" diagonal 4K UHD UWVA eDP BrightView WLED-backlit multitouch-enabled edge-to-edge glass (3840 x 2160); Windows 10 Pro 64 with Windows Ink

HP Photosmart 7520 AIO

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Photoray002 · ‎08-13-2018

I'll also add (need to know the model number or product number of the HP PC), and what kind of DP adapters are those that dont work?

To use DP to HDMI, it has to be an "active" adapter supporting DP 1.2 to HDMI 2.0, like this one...

https://www.amazon.com/Cable-Matters-DisplayPort-Supporting-Technology/dp/B00EDT0072

Not passive. Is that what you have?

iMaxx · ‎08-14-2018

@SLanda wrote:

Dell says I need their computer, hp says I need their headset.

Either of these units will work on any computer that meets the technical requirements.

I will speak with the Frontline training team on this.

I am an HP Employee
Quality Manager - HP VR / Z Desktops
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“iMaxx” FORMER VOODOO PC / HP LEGACY GAMING SERVICE MANAGER
While I am an HP employee, my comments and suggestions are my own and do not represent HP Inc.

SLanda · ‎08-16-2018

hp pavillion, nvidia geforce 1070. All the mailboxes are full, so I cannot reply. Has 3 display ports, 1 hdmi.

SLanda · ‎08-24-2018

Not working, yet. Thanks for trying. If I am using a standard video card, why is this not working?