Create an account on the HP Community to personalize your profile and ask a question
09-23-2020 11:50 AM
Product: OMEN 25L Desktop - GT12-0050
Operating System: Microsoft Windows 10 (64-bit)
Just purchased 32GB 3200MGz HyperX fury RGB memory to replace my 16BG HyperX kit and despite HP saying that the Omen 25L memory is "fully upgradeable" there is no option to get it to run faster than 2400MHz despite the old memory running at 3200MGz! Also can't control the RGB function at all! Is there a fix for either of these issues?
5 REPLIES 5
09-23-2020 12:39 PM
Its not going to happen, any memory purchased outside HP store can't be controlled trough the Omen Command Center, it will default to the stock speeds.
Only memory purchased via them for $158 per 8GB is approved, as its micro-coded in the bios, the only option for people like us is to spend a lot of money or use Ryzen Master/Intel XTU to enable the XMP profile on our own, but not "advisable" by HP.
So, basically welcome to our nightmare, at least you ordered it with 16GB, as many of us got only the cheapest 8GB version with the idea to upgrade on our own, as its the easiest and most simple upgrade that anyone can do.
09-23-2020 12:49 PM
Well if you don't need the speed and just the amount, that's the obvious advantage. But even at the 3200mhz that sock memory is using a JEDEC profile with extremely slow timings CL22/22/22, if you find faster 2666mhz (CL15/16) or 3600mhz 16CL (that will default to 2666mhz) you are looking at faster transfer speeds compared to 3200mhz CL22.
09-23-2020 12:55 PM
yeah it looks like its running at @2400 MHz CL17. So screw it. I'll just keep it. I did speak multiple times with HP customer service and they said that they are "aware of the issue" and will get back to me "as soon as possible". Pretty sure the don't give a **bleep**.
09-23-2020 01:04 PM
Yes you are correct on your assumption, I had the 30L since July and spent literally hours upon hours on the phone with multiple levels of sales and support people over at HP, and I am not expecting any favorable for us resolution of this major issue.
So for me at least, I can educate all the potential customers and advise them to order the maximum amount that they need when configuring the computer initially, and not plan to upgrade on their own.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for? Ask the community