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‎05-27-2020 02:38 PM

HP Recommended
Product: Omen 870-032ng
Operating System: Microsoft Windows 10 (64-bit)

Hello,

I want to update my BIOS from A0.13 to something newer than A0.14 to support a Crucial NVMe M.2 SSD.

 

I have tried both the download and install from the download page, and I have also downloaded to the desktop and run from there.  Neither method works.   I have also turned off McAfee (virus & FW) and tried but the same issue.  I have tried both versions on the download page with the same issue.

 

when I launch SP85454:

1) window: "If I want to allow this app to make changes to your device"? click: Yes

2) window:  Has SP85484 info click: Next

3) window: License Agreement select: "I accept" choose: Next

4) window: Location to save file C:\SWSetup\SP85484 Select: Next

5) window: status bar get to about 25%, then the window disappears. 

 

Nothing happens after this.  I see files in the C:\SWSetup folder.

 

Any assistance will be appreciated. 

 

 

Thank you,

Doug Larimore

 

  

2 REPLIES 2

‎05-27-2020 04:15 PM - edited ‎05-27-2020 04:17 PM

HP Recommended

@DLARIMORE2,

Who told you a BIOS update would correct any issue related to M.2 socket 3 device?

I do not see that mentioned in the "fixes" list.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

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‎05-28-2020 12:12 AM

HP Recommended

While attempting to troubleshoot why windows and My BIOS were not seeing the new Crucial M.2 SSD, "Paul_Tikkanen" linked a community post "M.2 Drives Thimphu…) which is the mainboard in my system.   In the post by "Big_Dave", he cites that NVMe support is added in BIOS A0.14, as my system is at A0.13!

 

 

 

    

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