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Cant update BIOS

HP Recommended
Omen 870-032ng
Microsoft Windows 10 (64-bit)


I want to update my BIOS from A0.13 to something newer than A0.14 to support a Crucial NVMe M.2 SSD.


I have tried both the download and install from the download page, and I have also downloaded to the desktop and run from there.  Neither method works.   I have also turned off McAfee (virus & FW) and tried but the same issue.  I have tried both versions on the download page with the same issue.


when I launch SP85454:

1) window: "If I want to allow this app to make changes to your device"? click: Yes

2) window:  Has SP85484 info click: Next

3) window: License Agreement select: "I accept" choose: Next

4) window: Location to save file C:\SWSetup\SP85484 Select: Next

5) window: status bar get to about 25%, then the window disappears. 


Nothing happens after this.  I see files in the C:\SWSetup folder.


Any assistance will be appreciated. 



Thank you,

Doug Larimore



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Who told you a BIOS update would correct any issue related to M.2 socket 3 device?

I do not see that mentioned in the "fixes" list.

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While attempting to troubleshoot why windows and My BIOS were not seeing the new Crucial M.2 SSD, "Paul_Tikkanen" linked a community post "M.2 Drives Thimphu…) which is the mainboard in my system.   In the post by "Big_Dave", he cites that NVMe support is added in BIOS A0.14, as my system is at A0.13!





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