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‎05-27-2020 02:38 PM

HP Recommended
Product: Omen 870-032ng
Operating System: Microsoft Windows 10 (64-bit)

Hello,

I want to update my BIOS from A0.13 to something newer than A0.14 to support a Crucial NVMe M.2 SSD.

 

I have tried both the download and install from the download page, and I have also downloaded to the desktop and run from there.  Neither method works.   I have also turned off McAfee (virus & FW) and tried but the same issue.  I have tried both versions on the download page with the same issue.

 

when I launch SP85454:

1) window: "If I want to allow this app to make changes to your device"? click: Yes

2) window:  Has SP85484 info click: Next

3) window: License Agreement select: "I accept" choose: Next

4) window: Location to save file C:\SWSetup\SP85484 Select: Next

5) window: status bar get to about 25%, then the window disappears. 

 

Nothing happens after this.  I see files in the C:\SWSetup folder.

 

Any assistance will be appreciated. 

 

 

Thank you,

Doug Larimore

 

  

2 REPLIES 2

‎05-27-2020 04:15 PM - edited ‎05-27-2020 04:17 PM

HP Recommended

@DLARIMORE2,

Who told you a BIOS update would correct any issue related to M.2 socket 3 device?

I do not see that mentioned in the "fixes" list.

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‎05-28-2020 12:12 AM

HP Recommended

While attempting to troubleshoot why windows and My BIOS were not seeing the new Crucial M.2 SSD, "Paul_Tikkanen" linked a community post "M.2 Drives Thimphu…) which is the mainboard in my system.   In the post by "Big_Dave", he cites that NVMe support is added in BIOS A0.14, as my system is at A0.13!

 

 

 

    

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