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MA87
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Message 1 of 6
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Flag Post

Command Center Doesn't Control Sequencer Lighting

HP Recommended
HP Omen 880-188
Microsoft Windows 10 (64-bit)

Hi,

 

I've been using Omen Sequencer for almost 2 weeks now and i am enjoying it. About a week ago, for some odd reason when i started my PC i noticed that the keyboard lighting changed, so at the desktop, i fired Omen Command Center and went to my profiles and clicked apply and nothing happened. I tried various methods, i reinstalled Command Center, i tried to update Keyboard driver, and i removed the keyboard from "My Devices" for a fresh install and eventually it worked.  Today, the same issue returned, however, this time using the methods i used before isn't really fixing it.

 

On a side note, I can still cycle through different lighting modes (fn + 1-8) so apparently there isn't hardware failure.

 

Please help me resolve this matter.

 

Regards,

5 REPLIES 5
Riddle_Decipher
HP Support Agent
HP Support Agent
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Message 2 of 6
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HP Recommended

@MA87 I suggest you uninstall the command center from your device and then, reinstall the same using the Microsoft website: click here for details.

Once done, check the below steps and ensure it works fine:

Choose an animation effect for the keyboard to display.

  1. Select the Animation lighting mode.

  2. Select the desired effect.

    Figure : Selecting an animation effect

    Selecting an animation effect

    Customization options display.

  3. Customize the animation effect using the options available.

    NOTE: 

    Customization options vary based upon the selected animation effect.

    Figure : Customizing keyboard animation effects (Ripple)

    Customizing keyboard animation effects (Ripple)

P.S: Welcome to HP Community 😉

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

Riddle_Decipher
I am an HP Employee

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MA87
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Message 3 of 6
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HP Recommended

Thanks for your efforts, i did that originally.  I uninstalled completely and reinstalled using Microsoft App Store, i tried repairing the program, and tried resetting the program as well.  Nothing worked, however, 2 days later it went back to normal, though not 100% functioning as intended as some lighting styles will only work with certain effects. (ex: Omen Vulcano only works with Ripple effect).

 

Regards,

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Riddle_Decipher
HP Support Agent
HP Support Agent
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Message 4 of 6
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HP Recommended

@MA87 I suggest you create a new user account and try the same steps again, its possible the current user account has a glitch or an issue.

Click here for steps on how to create a new account.

 

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

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MA87
Author
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Message 5 of 6
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@ thanks a lot, however, as i mentioned above the command center is functioning properly without any intervention from my side, so technically changing the username isn't the solution.

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Riddle_Decipher
HP Support Agent
HP Support Agent
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Message 6 of 6
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@MA87 The reason I suggested that, is so that we may resolve the issues with the lightning styles as well, a complete fix or if you are satisfied with the way it works now, you can ignore the other issues.

The choice is yours and yours alone 😉

Riddle_Decipher
I am an HP Employee

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