03-02-2017 02:39 PM
I hate to have to write this out again. Last time I posted here the fix I got was merely temporary, and the crashes that returned have became worse. Here's a quick story.
So far from what I can tell this is to do with my GPU's driver, other r380 users have reported constant green screen crashes and other forms of crashing as well, AMD released a temporary fix; this fixed nada for me.
I've had green screen crashes that end audio 2-4 seconds after firing, and usually come after a series of horizontal green artifacts. These sometimes follow up with a windows error message displaying:
"THREAD_STUCK_IN_DEVICE_DRIVER" (or something like that)
And sometimes the green screen crash just doesn't do anything and requires a hard reboot to get rid of. Sometimes it crashes with a distorted image of my previous screen, which I have pictures of.
I've also had the very sudden "MEMORY_MANAGEMENT_ERROR" crash, which well, is sudden and pretty much instantly restarts my computer after compiling error reports.
I've also had the ALSO very sudden "CRITICAL_PROCESS_DIED" which follows just as above.
Sometimes the computer just freezes full stop with no error report during, it requires a hard reboot to start up again.
I usually have around 1-8 crashes per day.
What I've done to try and remedy this:
Update GPU Drivers
Update HP Reccomended drivers
Rolled back GPU Drivers
Tried to cool computer by opening window (Worth a shot right?)
Clean uninstall drivers and reinstall
Changed power settings
Scan for viruses (Had none, wowzers)
Uninstalling AVG (Friend reccomended it so... Worth a shot)
I'd like to hear anything else I could do, or if I should just use my warranty; if so can someone provide me with the contact details for claiming said warranty?
This PC is just a bundle of joy
03-02-2017 03:09 PM
You can certainly make use of your warranty coverage.
HP may require that you go through some of the same troubleshooting -- or at least explain what you have tried (and tried and tried).
Have ready your information -- things like Serial Number and exact Product number, and the list of what you have provided here.
HP Contact Information – Sales, Technical Support, other Contacts
USA / Canada
Fill in form (explain issue / provide computer identification information / submit) and receive Case Number and Contact Information
HP Contact Information - Including UK
Help to find Product Number:
HP Limited Warranty Statement (General Information)
Optional Coverage Plans:
Enter your product number in the form to view various Warranty plans available for that system:
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