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Locked It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
Jack160
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Message 1 of 2
156
Flag Post

Crash

‎08-12-2019 06:44 PM

HP Recommended

I was playing a game then all of a sudden my screen went blank so I tried to restart it but it won’t pull up the screen to restart it, it is just a black screen but your able to move the mouse so I tried shutting it down completely pushed the off button and pulled out the cord but that didn’t work it is just a black screen with the mouse what can I do

1 REPLY 1
old_geekster
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Message 2 of 2
Flag Post

‎08-13-2019 04:29 PM - edited ‎08-13-2019 04:29 PM

HP Recommended

@Jack160 , welcome to the forum.

 

What is the full model of the computer? I need this information to review the specifications of it. Please don't furnish the Serial # or other personal information.  Also, which operating system and version?




Signature:


HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)

Custom build: Corsair 750D Airflow (Full Tower); MSI MEG Z390 ACE; i9-9900K processor (OC'd 5.025); Corsair H150i cooler; Corsair Vengeance Pro 3200 memory ( 32 GB ); MSI RTX 2080 Gaming X Trio video card; MSI GH70 Immerse LED Headset; 3- Corsair QL140 RGB Fans w/Commander Pro and Lighting Node Core; Samsung 970 Pro 512 GB; Samsung 860 EVO 1 TB

HP Spectre 360 Convertible; i7-7560U; 16 GB memory; Intel® Iris™ Plus Graphics 640; 512 GB PCIe® NVMe™ M.2 SSD; 13.3" diagonal 4K UHD UWVA eDP BrightView WLED-backlit multitouch-enabled edge-to-edge glass (3840 x 2160); Windows 10 Pro 64 with Windows Ink

HP Photosmart 7855 AIO


**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**

Intelligence is God given; Wisdom is the sum of our mistakes!

I am not an HP employee.


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