Crash

Jack160 · ‎08-12-2019

I was playing a game then all of a sudden my screen went blank so I tried to restart it but it won’t pull up the screen to restart it, it is just a black screen but your able to move the mouse so I tried shutting it down completely pushed the off button and pulled out the cord but that didn’t work it is just a black screen with the mouse what can I do

old_geekster · ‎08-13-2019

@Jack160 , welcome to the forum.

What is the full model of the computer? I need this information to review the specifications of it. Please don't furnish the Serial # or other personal information. Also, which operating system and version?

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Signature:

HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)

Custom build: Corsair 750D Airflow (Full Tower); MSI MEG z390 ACE; i9-9900K processor (OC'd 5.025); Corsair H150i cooler; 32 GB Corsair Vengeance Pro 3200 memory; MSI RTX 2080 Gaming X Trio video card; Samsung 970 Pro 512 GB; Samsung 860 EVO 1 TB

HP Spectre 360 Convertible; i7-7560U; 16 GB memory; Intel® Iris™ Plus Graphics 640; 512 GB PCIe® NVMe™ M.2 SSD; 13.3" diagonal 4K UHD UWVA eDP BrightView WLED-backlit multitouch-enabled edge-to-edge glass (3840 x 2160); Windows 10 Pro 64 with Windows Ink

HP Photosmart 7520 AIO

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