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Thorntonamo
New member
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Message 1 of 2
310
Flag Post

Crashing while playing games.

HP Recommended
Omen Obelisk 875-0024
Microsoft Windows 10 (64-bit)

I purchased this PC less than a week ago, and it ran smooth, but now while playing Civ 6 or Final Fantasy 15, it will run for a bit, then crash. The the whole system will lock up with the screen looking like the image attached. If I leave it without a hard boot, it will go black, then come up to the log in to windows screen. Any ideas of what's going on? Or should I just take it back and exchange it?20181127_211756.jpg

 

1 REPLY 1
Grzwacz
Level 12
Level 12
7,144 5,659 678 1,456
Message 2 of 2
Flag Post
HP Recommended

Greetings,

Welcome to the forum.

I am not a HP employee.

 

I will not tell you what to do.

 

You have to make the decision to contact HP Support (Link) or return this product for a refund/exchange.

 

Regards

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