cancel
Showing results for 
Search instead for 
Did you mean: 
Yves_M
Level 1
11 5 0 0
Message 1 of 4
269
Flag Post

Solved!

DVD disk stuck in drive

HP Recommended
690-0009
Microsoft Windows 10 (64-bit)

I inserted a DVD movie in the drive which is installed vertically. 

 

Unfortunately the disk moved as I was pushing the drive back in. Now the disk does not read and the door does not want to open. 

 

What should I do ? If I open the machine are there any screws who will let me open the top and remove the DVD ? The retailer is closed due to the Covid-19.

 

1 ACCEPTED SOLUTION

Accepted Solutions
old_geekster
Level 16
Level 16
25,006 24,657 2,878 10,660
Message 2 of 4
Flag Post
HP Recommended

@Yves_M , welcome to the forum.

 

Here is the Upgrading and Servicing Guide for the computer:  http://h10032.www1.hp.com/ctg/Manual/c05934592

 

Here is another guide provided by HP:  https://support.hp.com/us-en/product/hp-pavilion-gaming-690-0000-pc-series/19769765/model/21858492/d...

 

Beginning on Page 10 are instructions on how to remove the CD/DVD drive.  Once you have the drive removed, you may find that the disk is actually inside of the case and not in the drive.  This sometimes happens.  Please let me know if you need further help.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.






I am not an HP Employee!!

Intelligence is God given. Wisdom is the sum of our mistakes!!

View solution in original post

3 REPLIES 3
old_geekster
Level 16
Level 16
25,006 24,657 2,878 10,660
Message 2 of 4
Flag Post
HP Recommended

@Yves_M , welcome to the forum.

 

Here is the Upgrading and Servicing Guide for the computer:  http://h10032.www1.hp.com/ctg/Manual/c05934592

 

Here is another guide provided by HP:  https://support.hp.com/us-en/product/hp-pavilion-gaming-690-0000-pc-series/19769765/model/21858492/d...

 

Beginning on Page 10 are instructions on how to remove the CD/DVD drive.  Once you have the drive removed, you may find that the disk is actually inside of the case and not in the drive.  This sometimes happens.  Please let me know if you need further help.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.






I am not an HP Employee!!

Intelligence is God given. Wisdom is the sum of our mistakes!!

View solution in original post

Yves_M
Author
Level 1
11 5 0 0
Message 3 of 4
Flag Post
HP Recommended

It worked … the difficult part was removing the cover

0 Kudos
old_geekster
Level 16
Level 16
25,006 24,657 2,878 10,660
Message 4 of 4
Flag Post
HP Recommended

@Yves_M, I am glad that you solved your problem.  Thank you for letting me know.  Now, make certain in the future that the disk is seated properly before closing the drive.  😉






I am not an HP Employee!!

Intelligence is God given. Wisdom is the sum of our mistakes!!
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation