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‎04-01-2020 10:53 AM

HP Recommended
Product: 690-0009
Operating System: Microsoft Windows 10 (64-bit)

I inserted a DVD movie in the drive which is installed vertically. 

 

Unfortunately the disk moved as I was pushing the drive back in. Now the disk does not read and the door does not want to open. 

 

What should I do ? If I open the machine are there any screws who will let me open the top and remove the DVD ? The retailer is closed due to the Covid-19.

 

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-01-2020 11:56 AM - edited ‎04-01-2020 11:58 AM

HP Recommended

@Yves_M , welcome to the forum.

 

Here is the Upgrading and Servicing Guide for the computer:  http://h10032.www1.hp.com/ctg/Manual/c05934592

 

Here is another guide provided by HP:  https://support.hp.com/us-en/product/hp-pavilion-gaming-690-0000-pc-series/19769765/model/21858492/d...

 

Beginning on Page 10 are instructions on how to remove the CD/DVD drive.  Once you have the drive removed, you may find that the disk is actually inside of the case and not in the drive.  This sometimes happens.  Please let me know if you need further help.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!

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3 REPLIES 3

‎04-01-2020 11:56 AM - edited ‎04-01-2020 11:58 AM

HP Recommended

@Yves_M , welcome to the forum.

 

Here is the Upgrading and Servicing Guide for the computer:  http://h10032.www1.hp.com/ctg/Manual/c05934592

 

Here is another guide provided by HP:  https://support.hp.com/us-en/product/hp-pavilion-gaming-690-0000-pc-series/19769765/model/21858492/d...

 

Beginning on Page 10 are instructions on how to remove the CD/DVD drive.  Once you have the drive removed, you may find that the disk is actually inside of the case and not in the drive.  This sometimes happens.  Please let me know if you need further help.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
Was this reply helpful? Yes No

‎04-01-2020 01:04 PM

HP Recommended

It worked … the difficult part was removing the cover

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‎04-01-2020 07:12 PM - edited ‎04-01-2020 07:13 PM

HP Recommended

@Yves_M, I am glad that you solved your problem.  Thank you for letting me know.  Now, make certain in the future that the disk is seated properly before closing the drive.  😉



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
Was this reply helpful? Yes No
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