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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎05-17-2020 09:40 PM

HP Recommended
Product: HP OMEN - Gaming Desktop - AMD Ryzen 5-Series 3600 - 8GB Memory - NVIDIA GeForce GTX 1660 SUPER - 1T
Operating System: Microsoft Windows 10 (64-bit)

Alright, so I literally just bought this gaming desktop from Best Buy today. When I plugged everything in, it seems to work properly and the monitor, keyboard, mouse worked just fine. After a few hours passed, the monitor shut itself down and became a blank screen after and I just shut the computer down. It took me to some startup menu part when it showed all my desktop components and "Press ESC to startup menu". I pressed it and nothing happen so I just rebooted it to see if it'll go through. Welp, that wasn't the case. Now my monitor, keyboard, and mouse won't turn on and I tried full resetting it and nothing seemed to work.

Anyone can help me out?

1 REPLY 1

‎05-18-2020 02:31 PM

HP Recommended

@Kanegoroo,

Call the store.  You need to take it back. You only have 30 days under their policy.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
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