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HP OMEN - Gaming Desktop - AMD Ryzen 5-Series 3600 - 8GB Memory - NVIDIA GeForce GTX 1660 SUPER - 1T
Microsoft Windows 10 (64-bit)

Alright, so I literally just bought this gaming desktop from Best Buy today. When I plugged everything in, it seems to work properly and the monitor, keyboard, mouse worked just fine. After a few hours passed, the monitor shut itself down and became a blank screen after and I just shut the computer down. It took me to some startup menu part when it showed all my desktop components and "Press ESC to startup menu". I pressed it and nothing happen so I just rebooted it to see if it'll go through. Welp, that wasn't the case. Now my monitor, keyboard, and mouse won't turn on and I tried full resetting it and nothing seemed to work.

Anyone can help me out?

1 REPLY 1
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@Kanegoroo,

Call the store.  You need to take it back. You only have 30 days under their policy.

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