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Bost101
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HP Recommended

Different part than in Product Specifications

OMEN by HP Desktop PC - 870-20
Microsoft Windows 10 (64-bit)

Hi Guys 

 

justed picked up a new OMEN by HP Desktop PC - 870-204na (I know its an older system). Pretty happy with the purchase so far but just come across an issue when updating the drivers. It says I have an older Radeon 480 installed instead of a 580R. I doubled check and this is the case. Shouldn't I have the 580R as listed in the Product Specifications? 

 

https://support.hp.com/gb-en/product/omen-by-hp-870-200/13687063/document/c05397393/

 

Thanks,

 

 

update: missed out full product name

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krzemien
Level 7
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Message 2 of 2
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HP Recommended

Different part than in Product Specifications

Where does it say that you have 480 installed - after you installed AMD-supplied rather HP-suppied driver perhaps?

 

As far as my limited google search shows it's the same card / hardware, but 580 can work faster. If that's so and unless you install non-HP-supplied driver, you will suddenly see 480 there.

 

To restore it back, either roll the driver back, or pick the appropriate one from here:

 

https://support.hp.com/gb-en/drivers/selfservice/omen-by-hp-870-200/13687063/model/15193882

 

I'm guessing this one:

 

https://support.hp.com/gb-en/drivers/selfservice/swdetails/omen-by-hp-870-200/13687063/model/1519388...

 

I encountered had the same pickle with my R9 390 that suddenly shwed up as R200 once I installed AMD driver. Rolling it back to HP version resolved it.

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