02-19-2019 08:35 PM
Hello, so while I’m gaming my computer will randomly freeze up for a second and the sounds will skip and then it will come back. The whole game will just go onto complete lock up mode for a about 5 seconds. It happens on multiple games. I have all of my drivers up to date. This computer is brand new from the first of the year. I’ve tried different monitors to see if my monitor was to old and that doesn’t help. Hope to hear some ideas to try soon.
02-21-2019 07:26 AM
Welcome to the forum.
I am not a HP employee.
Random, intermittent, problems are tough to troubleshoot. Plus your PC is fairly new.
When did this symptom first occur?
What type of storage does your PC have? Are you streaming games or are you running games from local storage? Slow platter HDDs can cause a lag. Or you may latency issues with your network connection.
Run a check disk (Link) to verify system files.
Run HP hardware diagnostics at boot (Link). Tap "ESC", then select "F2". Run System tests. You can also run component tests.
Finally, you could stress test the CPU and GPU for thermal issues. Run each test for at least 20 minutes,
Download and install Furmark (Link). Run Furmark with GPU temperature monitoring on, full screen, set to your monitor's native resolution.
I would also test RAM. Windows has a Memory Diagnostic Tool in Control Panel, Administrative Tools. You can set this diagnostic to run at the next boot to test memory.