Escalation of systemic on-going freeze-up, boot, and BSOD issues

[Peppy66]

Hello,

I would like to escalate a systemic issue with my OMEN 25L Gaming desktop that systemically freezes up and triggers frequent BSODs, often multiple times per day. Often times I'll need to attempt to reboot multiple times before my desktop finally boots as the start up process will freeze when the Omen screen appears just after powering up.

I've had this machine for just over a year and I've opened 7 tickets for this issue over the past 12 months. After multiple troubleshooting sessions and OS resets, my machine was sent to HP Product Repair a month ago where the motherboard was replaced. After the machine was returned  a couple of weeks back, I started experiencing the same issue once again and contacted support. Once again, after a trouble shooting session, the support person said that my case would be escalated, only to let me know today that they were recommending that my machine be sent to HP Product Repair once again.

After a year of having a machine that has been of limited usefulness, I would like to escalate to see if there's another path forward here given the on-going issues that I've had.

Thanks,

Peppy66

[VikramTheGreat]

Hi @Peppy66,

Welcome to the HP support community.

I’m sorry to hear about the trouble you’re still facing with your Omen PC, especially after it has already been repaired and the issue persists. I understand how frustrating that must be. To help you further, could you please share the recent case number, complaint number, or the PC serial number? With this information, I can check and try to find all the possible support for you.
 

Please help us with your HP unit serial number or the product number in a private message for further assistance.
 

Here is the link to find the product Serial number: - Click here

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.

VikramTheGreat

HP Support