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‎11-29-2024 01:09 AM

HP Recommended
Operating System: Microsoft Windows 11

I plugged in the charger one day,when the laptop was off it was showing me a white light(which means it is 100%) but when i turn it on(now there is a orange light blinking) it was on 0 charge and it isn't rising.
I ran a diagnostic test and something was wrong with the battery
FAILURE ID: 9LGHX0-BR8CAE-MFPWXG-CA2L03
Can u please tell me what this failure id means and how to solve this issue?
[HP Victus laptop 15 12th gen , intel i5 core,rtx 3050]

Category:
1 REPLY 1

‎01-09-2025 05:54 PM

HP Recommended

@User1957,

 

Welcome to our HP Community forum!

 

Please use this link to enter your failure ID code and your Victus product number (such as: 6N028PA) ending with the HP India product region code: #ACJ


Kind Regards,

 

NonSequitur777


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