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HP Recommended
OMEN 30L Desktop GT13-0000i (236B0AV)
Microsoft Windows 10 (64-bit)

So a month or 2 ago i send in my PC to get repaired because the GPU died, now its giving me some weird problems again , games are not running smooth weird stuttering the PC feels slow again idk what to do i feel like buying from HP was a horrible move from my side i had nothing but issues for months now.. the GPU just got replaced and my PC is having issues again ? how is that possible i need help..

1 REPLY 1
HP Recommended

Hello @Aronexus 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your basic system configuration before we dive deeper ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Start Windows <Device Manager>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

- Expand <Display adapters>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

 

(3Please report your results

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