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GPU Problem

HP Recommended
HP Omen Obelisk 875-1023
Microsoft Windows 10 (64-bit)

I was playing a game and all of the sudden my screen goes  to black and when it came back again my display has purple horizontal lines and on device manager windows is giving me error code 43 for the gpu. The GPU has the latest drivers.I really hope the gpu did not die on me, i bought this pc as refurbished and the warranty ended some days ago. Any help with this would be appreciated.

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@lr554 , welcome to the forum.

 

The first thing that I would like you to do is remove the video card and connect your monitor to the Integrated Video in the motherboard.  The Integrated Video doesn't work with the video card installed.  If it works, it is the video card.  If not, we will go to the next step.






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Hello thanks for replying to my post, it seems this PC's motherboard doesn't have integrated video. There's no video output ports only the GPU's. It only has USB and USB type C ports and other ports i'm not familiar with but i thinks they're for audio.

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You are welcome, @lr554!

 

This makes it more difficult to test the graphics card.  It states in the Specifications that Integrated Graphics doesn't work if a graphics card is installed.  Normally, it states that there is no integrated graphics.

 

The only thing that you can do is re-seat the graphics card to see if that helps.  If not, if your computer is still under waranty, you can contact HP Customer Support.






Signature:
HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)

Custom build: Corsair 750D Airflow (Full Tower); MSI MEG Z390 ACE; i9-9900K processor (OC'd 5.025); Corsair H150i cooler; Corsair Vengeance Pro 3200 memory ( 32 GB ); MSI RTX 2080 Gaming X Trio video card; 3- Corsair QL140 RGB Fans w/Commander Pro and Lighting Node Core; Samsung 970 Pro 512 GB; Samsung 860 EVO 1 TB

HP Spectre 360 Convertible; i7-7560U; 16 GB memory; Intel® Iris™ Plus Graphics 640; 512 GB PCIe® NVMe™ M.2 SSD; 13.3" diagonal 4K UHD UWVA eDP BrightView WLED-backlit multitouch-enabled edge-to-edge glass (3840 x 2160); Windows 10 Pro 64 with Windows Ink

HP Photosmart 7855 AIO

HP Photosmart 7520 AIO


**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**

Intelligence is God given; Wisdom is the sum of our mistakes!

I am not an HP employee.


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