cancel
Showing results for 
Search instead for 
Did you mean: 
Pattysue62
New member
1 0 0 0
Message 1 of 2
216
Flag Post
HP Recommended

Game won't start.

Slimline desktop 270-p033w

Muy daughter bought this computer till play her Sims 4 games on. When she attempts to start the game it flashed  several times, then gave the message, the pc has run into a problem, and restarted the computer. Any ideas?

1 REPLY 1
Level 15
Level 15
11,083 10,894 1,121 3,232
Message 2 of 2
190
Flag Post
HP Recommended

Game won't start.

HEllo @Pattysue62

 

Not sure if I can help, but will try or find someone who can.

Was the game working prior on that computer and suddenly start this error, or is this the first time you've run this game?

 

The computer should be able to run the game on low settings just fine.

It could be a lot of things but at the momen, Im leaning towards hardware related.

As you boot the computer, rapidly tap the F2 key to bring up the Hardware Diagnostics UEFI. Run the extensive set of tests for everything.

HP How to use Diagnostics

 

Let us know what you find.

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation