cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
131
Flag Post

Gaming CPU Crashing

HP Recommended
HP Pavilion
Microsoft Windows 10 (32-bit)

I am experiencing computer crashes on my HP gaming computer. The computer will **bleep** off and then come up to the HP logo as if it has been restarted. The computer then goes black and then comes up to a pixilated screen. It then shuts off and continues repeatedly in the same manner. I have brought the computer back through factory resets but eventually it happens again. I have run diagnostics on the hard drive and RAM; all sat. I also have checked that all the updates are current, including drivers. When it happens the computer is either just being used for internet or computer work to games, therefore I can’t narrow down the issue. Any thoughts? It’s not even a year old. Included a picture of the pixilated screen. 

1 REPLY 1
Highlighted
Level 15
Level 15
12,586 12,381 1,715 4,794
Message 2 of 2
Flag Post
HP Recommended

This is a warranty issue. Be prepared to clone the hard drive or at least save all data files.

Will flag this to a moderator for assistance.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation