• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
HP Recommended
HP Pavilion
Microsoft Windows 10 (32-bit)

I am experiencing computer crashes on my HP gaming computer. The computer will **bleep** off and then come up to the HP logo as if it has been restarted. The computer then goes black and then comes up to a pixilated screen. It then shuts off and continues repeatedly in the same manner. I have brought the computer back through factory resets but eventually it happens again. I have run diagnostics on the hard drive and RAM; all sat. I also have checked that all the updates are current, including drivers. When it happens the computer is either just being used for internet or computer work to games, therefore I can’t narrow down the issue. Any thoughts? It’s not even a year old. Included a picture of the pixilated screen. 

1 REPLY 1
HP Recommended

This is a warranty issue. Be prepared to clone the hard drive or at least save all data files.

Will flag this to a moderator for assistance.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.