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JMB1977
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Message 1 of 2
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Flag Post

Gaming CPU Crashing

HP Recommended
HP Pavilion
Microsoft Windows 10 (32-bit)

I am experiencing computer crashes on my HP gaming computer. The computer will **bleep** off and then come up to the HP logo as if it has been restarted. The computer then goes black and then comes up to a pixilated screen. It then shuts off and continues repeatedly in the same manner. I have brought the computer back through factory resets but eventually it happens again. I have run diagnostics on the hard drive and RAM; all sat. I also have checked that all the updates are current, including drivers. When it happens the computer is either just being used for internet or computer work to games, therefore I can’t narrow down the issue. Any thoughts? It’s not even a year old. Included a picture of the pixilated screen. 

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wb2001
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Level 15
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Message 2 of 2
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HP Recommended

This is a warranty issue. Be prepared to clone the hard drive or at least save all data files.

Will flag this to a moderator for assistance.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

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