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Here is the solution to resolve the Stuttering During Gameplay with OMEN AI on OMEN MAX 16 Click here to view the instructions!
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‎07-28-2022 11:18 PM

HP Recommended
Product: OMEN 15-dh1000 Laptop PC (8VM83AV)
Operating System: Microsoft Windows 11

Hello,

 

About 2 month’s ago, I bought and HP Laptop 15-dh1xxx. Due to previous matters, I factory reset my entire computer a couple of days ago. Now, out of the blue in the middle of the day, my Omen Gaming Hub wouldn’t full open. When I clicked on the application, the loading screen appeared but nothing else showed up after a few seconds. The loading screen closed but the application still had the blue bar underneath, showing it is opened. 
I’ve tried reseting my computer but I don’t want to factory reset it again. I need to open it soon because the fan is left on max and I can’t shut it off.

Category:
1 REPLY 1

‎07-29-2022 12:22 AM - edited ‎07-29-2022 12:29 AM

HP Recommended

Hello @AJamess207 

 

Sorry to hear that you are having problems ... 

 

To help you I need to know the product number (p/n) of your notebook !

 

You will find this information on the back/rear of your notebook in small alphanumeric letters.

The product number (p/n) is legally allowed information about the computer. This is not sensitive data.

It is allowed to publish it in public.

 

or

 

press [windows key] + r

( run command )

msinfo32

copy / paste the System SKU value and BIOS Version/Date value

SystemSKUNumber2.png

 

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