Gaming pc Stuttering

[cinar6161]

My hp gaming pc used to perform really well over 200+ fps any game i throw at, it it has Ryzen 5 4600g 6 cores 12 threads NVidia GeForce 1650 super 8 gb ram double channeled 256gb ssd and 1 tb hdd.

My games were running perfectly fine until one day it started to stutter in games i install windows 8 10 and 11 and none of them helped. I found out that for some reason storing my games in my internal hard drive wasnt a good idea for my pc but normally that's what you should do, when i put my games on my ssd it started to stutter less however you can still se a lot of stuttering please someone help, before it wasnt like this.

[old_geekster]

@cinar6161 , welcome to the Community.

What is the Product Number of the computer? I need this information to review the specifications of it. Please don't furnish the Serial # or other personal information. You can find the Product Number at the bottom of the page when you open HP Support Assistant.  Once I have this information I will help you further.

[cinar6161]

Product number is 4F995EA

[old_geekster]

Thank you for the additional information, @cinar6161!

It is difficult to know from the HP information how long you have had your computer.  If it has been a year or more, it may be time to do a full system reset.  Over time, installing and uninstalling apps can leave information that will slow down your computer's performance.  Also, you should clean the inside of the case thoroughly to assure that it is not being slowed by heat developing.

[cinar6161]

I have had this pc for 2 months and yes I have already done a lot of system reset but it does not help

[old_geekster]

@cinar6161, it is time to contact HP Customer Support.  You should not be having this type of problem with a new computer.  It will most likely only get worse.

[cinar6161]

I have tried with the bot and tried to contact human assistant however it doesn’t work I can’t get the hp number

[Kumar0307]

@cinar6161, Welcome to the HP Support Community! I’m here to help.

I understand the performance of the computer is not as it is supposed to be. Do you experience this issue with a particular game or multiple games?

Perform the steps mentioned in this document - Improving PC Performance

Install updates using HP Support Assistant

1. In the search box, type and open HP Support Assistant. 
2. Check for updates. 
3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

Let us also run a test on the hardware components of the PC

1. Hold the power button for at least five seconds to turn off the computer.
2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
3. Perform System Test > Extensive test. Share the result in your next post.

Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!