Getting blue screen,laptop freezes and crashes while using

[zainmenal]

Hello,i got a new laptop one week a go,hp victus ci5 12th gen,but with first day i was getting bsod,freezes and crashes with a crackling sound and then bsod,,,i tried everything with the software,i reinstalled the window 3 times,but it was getting worse and at last no display the capslock blinks then i installed a new ram this time the pc starts but again having the same problems again...please help me

[ub6424 · Accepted solution]

Hello @zainmenal 

Sorry to hear that you are having problems ... I would like to help you.

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform <all> tests

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

(2) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

[zainmenal]

Thanks for answering,I tried that already,it didn't detect any

 problems in hardware.

[ub6424]

Hello @zainmenal 

Let me check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

OS Name
Version
System Model
System SKU ( equals HP product number (p/n) )
Processor
BIOS Version/Date

(2) Please report your results

[zainmenal]

OS Name Microsoft Windows 11 Home
Version 10.0.22621 Build 22621
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name ZAIN
System Manufacturer HP
System Model Victus by HP Gaming Laptop 15-fa0xxx
System Type x64-based PC
System SKU 68U87UA#ABA
Processor 12th Gen Intel(R) Core(TM) i5-12450H, 2000 Mhz, 8 Core(s), 12 Logical Processor(s)
BIOS Version/Date AMI F.10, 23/08/2022
SMBIOS Version 3.4
Embedded Controller Version 37.43
BIOS Mode UEFI
BaseBoard Manufacturer HP
BaseBoard Product 8A50
BaseBoard Version 37.43
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.22621.1"
User Name ZAIN\zainz
Time Zone Pakistan Standard Time
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 15.7 GB
Available Physical Memory 11.2 GB
Total Virtual Memory 31.7 GB
Available Virtual Memory 25.9 GB
Page File Space 16.0 GB
Page File C:\pagefile.sys
Kernel DMA Protection On
Virtualization-based security Not enabled
Windows Defender Application Control policy Enforced
Windows Defender Application Control user mode policy Off
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

[ub6424]

Hello @zainmenal 

(1) Download and install from Microsoft Apps Store

HP PC Hardware Diagnostics Windows

(2) Run <HP Diagnostics for Windows>

- Perform <all> tests

(3) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

[ub6424]

Hello @zainmenal 

Recommendation and solution

It is probably due to the instability of Windows 11 22H2. The Windows build version is new and not perfect so it will get some bug fixes in the future. You may need to downgrade to Windows 11 21H2 to regain stability.

Kind regards

[zainmenal]

i tried that but didnt work,i even downgraded to windows 10 but that also didnt work...

[ub6424]

---

@zainmenal wrote:

i tried that but didnt work,i even downgraded to windows 10 but that also didnt work...

---

Hello @zainmenal 

Try it one last time ...

(1) Backup <all> personal data (documents/pictures/videos etc...) to external <USB hard drive>

(2) Please reinstall your operating system !

You need to prepare bootable <USB flash drive>

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10

Take time and follow

https://support.hp.com/us-en/document/ish_4511095-4511141-16

( All Software and drivers from HP are included )

Information: Your product number is supported: 68U87UA#ABA

(3) Please report your results

[zainmenal]

Hello i tried these but this didnt work,so i extended the ram now its 16gb,it worked for sometime,i used the laptop for 2 days no bsod again,,,but now again the same problems....do you think the rams the rams are overlocked or any other issue ?