08-06-2017 05:41 AM
I have a new HP Omen 870-214nb.
When I connect a monitor to one of the two HDMI ports, the monitor receives no signal.
I also tried with a TV on the HDMI port, no signal received.
The monitor does work on one of the Displayport ports.
08-07-2017 05:35 PM
Welcome to the HP Forums. I would be happy to help you with your HP Omen 870-214nb Desktop. I understand that you one of the HDMI port is not working and you have already done some preliminary troubleshooting.
It seems to be a hardware issue.
I request you to contact HP Phone Support for further assistance on this.
If your product is Out of warranty then remember to choose the paid options to get the tech support number.
They might have multiple options to help you on this.
Please use the following link to create yourself a case number, then call and it may help speed up the call process:
Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click: HP contact options - click on Get phone number and phone number appear.
They will be happy to assist you immediately.
Keep me posted for any other assistance,
I am an HP Employee
08-10-2017 12:13 PM
I have found the solution in the meantime.
The HP Omen 870-214nb has 2 HDMI ports labeled HDMI1 and HDMI2.
These ports are connected to the Intel graphics controller.
The pc has also an NVIDIA board GTX 1060 installed with 3 DisplayPort connectors and 1 HDMI connector.
After long searching, I have found in other forums that the 2 ports of the Intel controller are not working because there is an NVIDIA GTX 1060 installed and only the HDMI on the NVIDIA board should be used.
I regret that this is not documented anywhere with the system which costs more then 1700 euros.
The documentation that came with the system is nearly non-existing and everything has to be found by searching on the internet.
This is not what I expect from HP.
There is not even a short description on paper of the different connectors on the system.
This is very disappointing.
08-10-2017 12:49 PM
Thank you for replying to my post on the HP Support Forums,
I have brought your issue to the attention of an appropriate team within HP.
They will contact you shortly and likely request information from you in order to look up your case details or product serial number.
Please look for a private message from an identified HP contact.
Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).
I am an HP Employee
08-10-2017 02:56 PM
I see your comment: "I have found the solution in the meantime" If I can be of assistance please provide the requested information below. Once I receive your response, I will forward it to my colleagues.
- Your full name
- Country location
- Telephone contact number
- Email address
- Model and Serial number of your unit
- Brief description of your problem
- Any HP Case numbers or HP Service Ticket numbers you may have been provided by HP
- HP Support Forum Username
I look forward to your response,
Executive Customer Relations
Palo Alto, California