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Tinker_Tailor
Level 2
12 11 1 3
Message 21 of 27
451
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HP Recommended

HP 690-0024 Gaming Desktop 8GB ram only 5.9GB useable

Meant to include my product number: 3LB46AA#ABA

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Loomis1975
Level 2
16 13 0 1
Message 22 of 27
363
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HP Recommended

HP 690-0024 Gaming Desktop 8GB ram only 5.9GB useable

3LB46AA#ABA

Product #.  The issue still persists.

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dlin04
Level 2
14 9 1 1
Message 23 of 27
302
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HP Recommended

HP 690-0024 Gaming Desktop 8GB ram only 5.9GB useable

3LB46AA#ABA

I have the same problem. What's up with this horrible system integration?

image.pngimage.png

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DynacorpLtd
Level 3
18 17 0 16
Message 24 of 27
294
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HP Recommended

HP 690-0024 Gaming Desktop 8GB ram only 5.9GB useable

A while back, HP released a firmware update that fixes the problem somewhat, reducing the reserved memory to 1.1 GB, try installing the latest UEFI, and disabling PlayReady in the BIOS Setup Utility, that should fix this issue, however, it may prevent "PlayReady Protected Content" from playing, so do note that.

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dlin04
Level 2
14 9 1 1
Message 25 of 27
290
Flag Post
HP Recommended

HP 690-0024 Gaming Desktop 8GB ram only 5.9GB useable

I'll give that a try and report back. Guess I'm going to have to "fix" this myself by buying a stick of RAM.

Any chance I can use the iGPU for some sort of crossfire setup since I'm boned on the hardware?

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dlin04
Level 2
14 9 1 1
Message 26 of 27
271
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HP Recommended

HP 690-0024 Gaming Desktop 8GB ram only 5.9GB useable

Thanks. I can confirm that after disabling PlayReady my available RAM has risen to 6.9gb.

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scifan
New member
3 3 0 1
Message 27 of 27
223
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HP Recommended

HP 690-0024 Gaming Desktop 8GB ram only 5.9GB useable

Same on my system.

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation