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maxmt123
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HP 690-0024 Gaming Desktop 8GB ram only 5.9GB useable

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HP Pavilion Gaming Desktop 690-0020
Microsoft Windows 10 (64-bit)

I'm having the same problem listed in several different threads on this forum. I should have 8GB of RAM available but only have 5.9 GB available. My product number is 3LA92AA#ABA. Has HP found a resolution to this problem? I did the March Bios update today but the issue persists. 

 

Here is a previous thread about this issue that has been closed: 

https://h30434.www3.hp.com/t5/Gaming-Desktops/HP-690-0024-Gaming-Desktop-8GB-ram-only-5-9GB-useable/...

 

4 REPLIES 4
TryToDoMybest
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Hello

 

I thing that system has 8GB but the AMD videocard will reserve some RAM as Video Memory.

 

bye

old_geekster
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@maxmt123 , welcome back to the forum.

 

This is not a problem that HP has created.  The memory is being used by the integrated video, even though you have a video card installed and other drivers and processes.

 

Here is a picture of my Task Manager:

Capture.PNG

 

As you can see, I have 32 GB of memory in my computer (not a HP) and I only have 24.9 GB available at this moment.  It may change if I close down some of the apps and processes that are running in the background.  My motherboard doesn't even have integrated video.  I, too, have the latest version of my BIOS/UEFI installed.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.






I am not an HP Employee!!

Intelligence is God given. Wisdom is the sum of our mistakes!!
old_geekster
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@maxmt123, here is another picture of my Task Manager:

 

Capture2.PNG

 

It shows that 22% of my memory is being used by Active Processes.  It actually changed from 21% while I was making the picture to post.






I am not an HP Employee!!

Intelligence is God given. Wisdom is the sum of our mistakes!!
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Paul_Tikkanen
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Hi, @maxmt123 

 

This is why your PC only has 5.9 GB of usable memory...

 

HP released this document a while back, which explains the memory shortage...

 

https://support.hp.com/us-en/document/c06526774

This seems to only apply to models with AMD processors and chipsets.

Info on Microsoft PlayReady.

https://www.microsoft.com/playready/overview/

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