HP OMEN 25L - There is no cooling on this gaming PC.

[Zoran9a]

Hi HP.

I bought the gaming PC that always throttles the CPU because it is running too hot.

To my surprise, I saw that the CPU cooler doesn't cover the whole CPU, what is up with that?

Even when not gaming, the CPU gets too hot and get throttled which causes lag.

[Metal1086]

Hi, usually when u get this type of computers they are sitting for long time at the stores/ so the  thermal paste  gets totally Dry and then i will recommend to you to check it up and make sure the heat sink is properly screwed it. Other thing can be the fans, sometimes the fan are backward or no doing the properly air flow.

[Dilip_18]

@Zoran9a

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing CPU issues with the HP Omen 25L. I have a few recommendations. 

• Update your Omen computer to the latest BIOS from HP.COM.
• Make sure the Windows and HP support assistant updates are up to date. 
• If issue persist then it could be a hardware issue on the Omen PC

As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out. HP provides repair or service options for out of warranty product as well. Hence I encourage you to contact HP support for all warranty service options.

Please reach out to the HP Technical Support team in your region regarding the service/replacement options.

Follow the instructions below to reach them:  

1) Click on this link - https://support.hp.com/us-en/contact-hp 

2) Select your product type below.

3) Enter the serial of your device.  

4) Select the country from the drop-down.  

5) Select the chat or get phone number options based on your preferences.  

6) Fill the web form and proceed further.  

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

For any hardware issue or repair please click on the link Phone Assist Worldwide

Hope this helps! Keep me posted. 

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