HP OMEN 30L, order delayed

Noname11 · ‎12-18-2020

Placed an order on Nov, 19, it was supposed to ship earlier this week, but the order status has not changed since the day I placed it. I received a notification today and it said the order was delayed, it won`t be shipped until 1/20/2021.

it was the worst shopping experience ever, thank you HP!

And if you don't have such product, don't put it on your website plz!

banhien · ‎12-19-2020

@Noname11

I know all vendors including HP are trying to do their best to bring their products to customers. But with on-going Covid-19 pandemic, everything is unpredictable. I believe high priority now is vaccine therefore only God knows when things would be going back to normal.

Please wait, it will come.

Hope this makes sense.

Regards.

BH
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Noname11 · ‎12-19-2020

First of all, thanks for your commons.

But HP's action is totally unacceptable and deception.

Everyone know the COVID-2019 could cause package delay and 30 series graphic card faces shortage and there is no way to purchase, but I never heard about it can be 2 months long. In other words, I am doubting that HP don’t have this product in stock when they sale it on November, and they post this configuration on the website shows it is available.
I canceled my previous order from other dealer and choose HP, this what I got.

Best,

soujourn · ‎12-20-2020

yep.... Deceptive tactics to give a ship by date, and then updating customers on that date to say it is delayed a month!!!! We simply wouldn't have ordered these if we knew it was 2-month pipeline ( lol let's see if they push it again.) This isn't Cyber Power PC... this is HP, manage your supply chain.

hwsense · ‎12-21-2020

The support and service around the holidays are absolutely atrocious! I have an Omen laptop stuck in Memphis for over a week now, with a status waiting for clearance from the shipper, so HP's issue.

Talking to 3 support reps this morning, none of them can guarantee me a delivery by the 24th, and the order was placed over a month ago, so definitely missing Christmas as a present, so I am going to have to return this laptop right away, this is beyond disappointing and frustrating.