HP OMEN 30l 72 degrees black screen

[Federico24]

Hi everyone I'm having a problem with the HP OMEN 30l with Intel i7 11700k and 3080 practically every time I use Heaven Benchmark 4.0 to test the video card as soon as the temperature rises up to 72 degrees the pc crashes with black screen and the fans of the 3080 make a noise like I'm going to play max, do you know if it can be solved somehow?

[Nirvana_95]

Hi @Federico24 

Welcome to the HP Support Community. 

From what I have understood, you are facing heating and fan-related issues on your system. Please be assured that we are here to help you fix it.

May I know if you have made any recent hardware or software-related changes to it?

Is it happening while using any particular application?

Please note that our support will be limited for Heaven Benchmark 4.0 as it is a third-party application for us. However, we will surely help you with the heating and the fan issue.

Could you please confirm if it happens only while you check for temperature in the Heaven Benchmark application?

Have you updated all the drivers of your system? If not, here is a link that will help you update.

Along with that, please use the link below and follow the troubleshooting steps to see if you see any difference: https://support.hp.com/in-en/document/ish_3894569-1692683-16 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Nirvana_95]

Hello!

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead! 

[Nirvana_95]

Hi @Federico24 

I hope you are doing good.

We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

Have a great day! 

Thanks!