04-06-2019 01:22 PM
I got an HP Omen laptop earlier this week and the WiFi has been terrible on and off since i got it. I know it can't be my internet because on all other devices the WiFi is fine. Ive checked if my internet adapters were up to date(they were) and checked if there was an exclamation point next to the network adapter(there wasnt) so it couldnt be that either. Ive also tried to troubleshoot to no avail as well.
04-08-2019 12:24 PM
here's what you need to do:
- Remove All Barriers: Certain building materials can get in the way of weaker signals like Bluetooth. Metal, bulletproof glass, concrete, and plaster are particularly bad, and marble, plaster, and brick aren’t great easy. So if you’re really struggling with interference, your first step should be to move your Bluetooth devices away from these materials. That means no brick walls between you and your devices, and definitely no metal desks!
- Change Router Channel: If you have an Apple router and you’re constantly getting interference with your WiFi, try rebooting them both. Upon restart, the station will search for a new channel. Specifically, a different channel than the one your Bluetooth devices is using to communicate. If you don’t have an Apple router, you may need to instead go into your router settings and try changing the channel manually. Experiment with different channels to see which one works best - contact ISP for more details on how to change it.
- Move Closer to Your Router: If you often find that you’re getting interference when talking on a wireless headset while on a WiFi call (you’ll know because you’ll hear static), try moving closer to your router. This will give you a more robust WiFi connection, so the Bluetooth frequency can’t overpower it.
- Get Away From Microwaves and Fluorescent Lighting: Both emit frequencies of 2.4GHz, and moving away from them will distance you from the source.
That said, The best way to resolve the issue is by using the HP Guided Troubleshooter:
(simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).
Keep me posted,
For I shall follow-up on this case to ensure the concern has been addressed,
And your device is up and running again unless you respond first 😉
that said, If the information I've provided was helpful,
give us some reinforcement by clicking the solution and kudos buttons,
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