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- HP Omen 27i Monitor Settings Keep Auto-Resetting

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08-26-2020 07:09 PM
Ever since I got this monitor a few months ago, the onboard settings reset periodically. For example, if I change the external LED colors to red, they will reset to white every time I open/close a game or restart my computer. This applies to all of the settings. Please help!
08-29-2020 02:29 PM
@bootycheeks, Welcome to HP Support Community!
Could you check with an alternate cable? Also, if possible check with an alternate monitor.
Keep me posted for further assistance.
TEJ1602
I am an HP Employee
08-30-2020 01:55 AM
The OP is talking about the exterior LED lighting on the monitor itself, not the screen color.
@bootycheeks I just acquired that monitor also. I will see if I can replicate the issue and report what I find in a few days.
Thanks.
09-04-2020 07:57 AM
I just got mine two days ago and I am having the exact same issue. All settings reset when the PC is restarted. That goes for color modes and response time level. Really hope to see HP work to find a solution, I might return it and go for the LG GN850 instead because this is very annoying.
09-14-2020 11:56 PM
I have the same problem. OSD settings reset, external lightning resets to bottom. Monitor also does not find PC signal after reboot, needs DP cord removal and re-insert. Worked correctly for 1-2 weeks after purchase and then these symptoms appeared. Monitor Hp Omen 27i.