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‎08-26-2020 07:09 PM

HP Recommended
Product: HP Omen 27i
Operating System: Microsoft Windows 10 (64-bit)

Ever since I got this monitor a few months ago, the onboard settings reset periodically. For example, if I change the external LED colors to red, they will reset to white every time I open/close a game or restart my computer. This applies to all of the settings. Please help!

9 people had the same question
4 REPLIES 4

‎08-29-2020 02:29 PM

HP Recommended

@bootycheeks, Welcome to HP Support Community!

 

Could you check with an alternate cable? Also, if possible check with an alternate monitor.

 

Keep me posted for further assistance.

 

TEJ1602
I am an HP Employee

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‎08-30-2020 01:55 AM

HP Recommended

The OP is talking about the exterior LED lighting on the monitor itself, not the screen color.

 

@bootycheeks  I just acquired that monitor also. I will see if I can replicate the issue and report what I find in a few days.

Thanks.

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‎09-04-2020 07:57 AM

HP Recommended

I just got mine two days ago and I am having the exact same issue. All settings reset when the PC is restarted. That goes for color modes and response time level. Really hope to see HP work to find a solution, I might return it and go for the LG GN850 instead because this is very annoying.

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‎09-14-2020 11:56 PM

HP Recommended

I have the same problem. OSD settings reset, external lightning resets to bottom. Monitor also does not find PC signal after reboot, needs DP cord removal and re-insert. Worked correctly for 1-2 weeks after purchase and then these symptoms appeared. Monitor Hp Omen 27i.

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