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‎01-11-2023 12:30 PM - edited ‎01-11-2023 12:40 PM

HP Recommended

Hi, my Omen 30L Desktop GT13-1380z is crashing and restarting when playing video games (including but not limited to games such as Overwatch 2, World of Warcraft). A few minutes into gaming, the monitors will go black, PC fans fire up, and the PC restarts itself. This happened previously, and I sent it into HP under warranty to be repaired. They determined it was a bad video card and replaced it. Now about a month later, the same exact issue is happening again. I reinstalled the games and did a clean install of all graphics card drivers. Everything is up to date. I don't know where to go from here because unless HP gave me 2 bad GPUs in a row, then that isn't actually what's causing the problem.

 

Specs below:

Omen 30L Desktop GT13-1380z

NVIDIA GeForce RTX 3080

AMD Ryzen 7 5800X W/RGB Liquid Cooling

Cooler Master 800 W Gold efficiency power supply

HyperX 32GB DDR4-3200 RGB SDRAM (2x16 GB)

Windows 11 Home 64 ADV

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1 person had the same question
1 REPLY 1

‎01-12-2023 11:10 AM

HP Recommended

hi

check if no overheating

HWMONITOR | Softwares | CPUID

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