HP Omen 45L - Sent for Repairs No Followup

[nosam01]

I have a case open for desktop repair since my desktop is still covered under warranty. I was told I had to ship within 2 days of receiving the return case. The return case did not include "FRAGILE" stickers nor did it include the blue tape it requested I seal the side panels with. I shipped it anyways since I could not get a hold of any support personnel. I show that my ticket has closed and have not been able to contact HP support from the Support Dashboard. I can provide my previous case ID or any other pertinent information needed. Just want to know if I've done something incorrect and try to get a clearer view of how HP tech support works. 

Edit 8/26/2025: Still have not had any follow up from HP. When I sign onto the support dashboard now I no longer have the option to start a live chat, I only have the option to find a certified HP support center. Incredibly frustrating support with a lack of any accountability.

[Kuroi_Kenshi]

Hi @nosam01,

Welcome to the HP Support Community!

Thank you for reaching out to HP Support. I completely understand your concern regarding the repair process for your HP Omen 45L, and I’m here to help clarify the situation.

To assist you further, could you please share your case ID with us in a private message? This will allow us to look up your repair details securely and provide you with an accurate update.

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

You can use this link as well: 

Private Messages - HP Support Community

We appreciate your patience and will do our best to get this resolved for you as quickly as possible.

Best regards,

[nosam01]

This has got to be to one of the most frustrating sites I've ever had the displeasure of using. I am uncertain if I have sent a private message to you or not as I receive an error regarding an HTML link in my message. There was no link nor was anything copy/pasted across. I will paste below what I attempted to private message you.

Hello @Kuroi_Kenshi , (edited) It shows as closed despite me not having received any communication regarding it. My PC was shipped to Grapevine Texas - I attempted to contact HP before shipping it as all tape and stickers that were said to be included were not. I saw where I was expected to ship within 2 days of receiving the package so I shipped it that second day after. Appreciate any support you can provide.

[Kuroi_Kenshi]

Hi @nosam01,

Thank you for the response.

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Best regards,