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‎11-26-2018 09:55 PM

HP Recommended
Product: HP Omen 870-224
Operating System: Microsoft Windows 10 (64-bit)

Not sure if it's technically crashing or not, but, while playing games my monitors will shut off and say that they cannot detect a video source. The tower still has power and is lit up, there is no sound at all. I turn it off normally, but turning it back on is the issue. Pressing it once doesn't work, holding the power button, unplugging it and plugging it back in. Eventually with no warning it turns itself back on. Just wondering what could possibly be the cause of this? Thanks.

1 REPLY 1

‎11-28-2018 12:21 PM

HP Recommended

@Rhemy

Welcome to HP Forums,

This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂

 

I see that HP omen desktop crashing while playing games. Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • What game are you playing when it crashes?
  • Have you tried with different application or website?
  • Did this happen after a recent window or software update?

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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