HP Omen Gaming Hub Green Light Not Turning off on TG01-0xxx

[andypro1]

I recently resetted my computer and installed a HDD. Ever since the lights on my system have not been able to turn off when the system is on. I tried using the HP OMEN Gaming Hub as I did before but configuring the lights does not affect my system. I also reinstalled the program but no changes. To double check I made sure the Lighting Module in my computer was properly plugged. Not sure If this is related to my problem but I also get this message attached on the OMEN Gaming Hub. But selecting "here" doesn't open or lead me to anything. If anyone has any help or solution please feel free to reply.

[sandytechy20]

@andypro1

Welcome to the HP suport community.

I understand that the green light s not turning off, I am glad to assist you.

Update the Bios, chipset, and drivers using HP Support Assistant.

Download and run the HP Support Assistant from this Link: Click here

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also, ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[andypro1]

Hey Sandy, Thanks For Your Reply 

I have downloaded the newest version of the HP Support Assistant and seem to have ran into a error. Error Listed Above

I have tried the steps multiple times and have restarted my computer and the software multiple times. I have also checked and my Windows System is up to date. Please contact me if you have solutions. Thank you for your time!

[sandytechy20]

@andypro1

This might require one on one interaction to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.