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05-17-2020 08:41 PM
Hi, I have a brand new Omen Obelisk desktop computer that I purchased and received at the end of April. After a couple weeks of using it, it was constantly crashing and going to the blue screen. It eventually stared happening so much that I couldn’t even log into the computer, it would boot up, show me my Microsoft account and crash before I could even type in my passcode. At the time I assumed perhaps I had a virus, because while a system restore keeping my files did nothing to help the issue, a complete wipe of the computer did. After I solved the issue I assumed it was a small bump in the road as everything was working fine, however today suddenly my computer has once again come into the same issue. Windows Defender scanned and came up with no viruses and the Omen Desktop Center said my temperature was at 104 Degrees F. so I don’t believe it was overheating. Before it started crashing before I could log in, I did run a memory diagnostic test and as the test was running it said it found no issues, if it was going to tell me anything upon start up I wasn’t able to see it as afterwards is when it started the constant crashing.
Also, when it crashes to the blue screen it says “KMODE_EXCEPTION_NOT_HANDLED” but nothing else.
Any ideas on how to fix this? It’s a brand new computer so I’d hate to return it when I haven’t even owned it for a month. Any and all help will be appreciated, thank you!
05-19-2020 04:35 PM
I posted this in another thread here. I hope it helps you.
It’s the latest Realtek 8822e Wifi card driver that is delivered by MS update. It was installed on my system, an OMEN Obelisk 875-0014, on May 13th and I immediately started getting the KMODE Exception not handled boot loop.
One way past the issue which I have used twice now:
1. Power off and remove the Realtek 8822e.
2. Move your boot drive to different model system without a Realtek 8822e.
*you will need your BitLocker key if you use BL.
3. Boot the other system and let it detect and add the new devices (you may want to clean these up later). Log in then shutdown.
4. Move the boot drive back to your original system and hopefully reboot.
5. Replace that awful Realtek card with something else. I have a new Intel card on the way and I am temporarily using an old Intel 8260 card from another system.
** I'm sorry I don't have the version of the Realtek driver since I removed the card and deleted everything related to it. Maybe someone can reply.
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