02-22-2018 07:42 AM
I bought an Omen gaming PC for my lad for Christmas. It's the model with the 2 slots at the top of the case for hard drives. PC world told me I just needed to drop the hard drive into a slot n it would work as easy as that. I bought a 4tb internal hard drive, inserted into the slot and nothing happens. Tried to get advice from PC world who admitted they had no idea and currently I'm trying to chat to an HP support assistant who's responses are slower than a very tired snail and clearly has no idea what I'm talking about (he's just gone off to "research").
Am I missing something very obvious? I'm moderately ok with computers but as a console gamer the world of gaming PCs is new to me and I'm feeling a bit lost 😞 Please help.
02-22-2018 07:58 AM
Not sure which OMEN exaclty you own, but information contained in the below PDF (see page 12 ) should be of some help:
Are you sure you have all necessary cables (namely: SATA & power) in place?
02-22-2018 08:29 AM
I'm not sure what SATA means but my son's been playing on the PC since Christmas with no probs so I assume all the relevant cables are in place.
02-22-2018 08:37 AM
02-22-2018 08:42 AM
This link is the HP guide to installing hard drives in those slots. Thought it'd give a better idea of what I'm talking about. I've followed the guide exactly but nothing happens. I'm probably being really thick here lol n missing something obvious.
02-22-2018 08:50 AM
OK, so this PDF probably matches your hardware:
And by the look of it (page 4) disk should just work indeed once inserted there as all the cables should already be there.
So disk possibly need to be partitioned / formatted. Try to follow this procedure:
02-22-2018 09:16 AM
If your new HDD is recognised by hardware, it should also be present in Disk Management - from there you should be able to initalise / format it / assign a letter.
If your new HDD is not present there, try either to re-sit it - or install it in the second slot and try checking there again.
(I assume you did mount the HDD in Omen with power off)
In neither case you should also hear the difference when this drive is physically working (i.e. powered up & spinning) - it generates aditional subtle noise.
02-22-2018 09:23 AM
I'd thought that I may need to partition/format but shied away from it as I had no idea how to do it. That walk through that you supplied seems easy enough to follow though so I'll have a go if my son ever comes off Roblox.
I didn't realise that the drive would make a noise if it was working. I'll deffo have a listen.
Thanks so much for your help so far. Hopefully I'll have some luck now.