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01-27-2019 12:07 AM
My pc wont boot up at all, i used it this morning to play some games. Shut it down from the home menu before i went to work ,came back and it wont boot whe i turn it on. The light doesnt blink, the rgb lights on it do their normal color cycle and my keyboards backlight turns on but turns off after a few minutes and there is no display on either of my 2 monitors. I unplugged the power cable, replugged and tried to boot up but all i get is the black screens. I dont know what would have caused this. I tried mashing f11 and that didnt work.
01-28-2019 05:50 PM
Welcome to the forum.
I am not a HP employee.
Please provide a product number only.
Are you in warranty? Contact HP Support (Link). Or talk to a local PC tech.
Check PSU AC/PC cable connections. Do you have a solid green LED on the PSU when the PC is connected to AC power?
Check all external and internal connections.
It could be something simple or a failed PSU or motherboard. Or a component connected to the motherboard.
Troubleshooting to find the bad component (if a component has failed) requires detailed component testing. It is very difficult to troubleshoot components in a forum.
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