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‎10-07-2023 07:02 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

hi 

i got this failure ID code OTWG9R-811BQP-X875MA-60U903 what i can do the pc not under grantee 

thanks 

Category:
2 REPLIES 2

‎10-07-2023 07:05 AM

HP Recommended

@aziz30 

 

Sadly to say: Most of the time the 24 char disk failure id indicates the HDD is failing and it needs to be replaced.. Is it still under warranty ? If NOT, you have to replace yourself then rebuild your machine.

 

For (original) Windows 10/11. please use Cloud Recovery tools


                   https://support.hp.com/us-en/document/ish_4511095-4511141-16


Regards.

BH
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‎10-07-2023 07:13 AM

HP Recommended

thank you 

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