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white15gt
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HP Pavilion 690-0020 RAM issues

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Pavilion 690-0020
Microsoft Windows 10 (64-bit)

I recently bought a Pavilion 690-0020, Ryzen 5 2400G, with RX580 GPU.  The specs say it has 8bg of DDR4-2666 RAM.  I upgraded to 2, 8gb DDR4-3000.  When I booted up the PC, I noticed that it was only recognizing the RAM at 2133.  I thought maybe there was an issue with the sticks I got, so I threw the stock stick back in.  It said DDR4-2666 on the label, yet the PC shows it at 2133 as well.  Any ideas??

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KrazyToad
HP Support Agent
HP Support Agent
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Message 2 of 2
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@white15gt

 

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

 

I have gone through your Post and would like to help

 

The Computer is Reporting the correct Ram speed as per the product specification

 

 

You can refer to this Link: https://support.hp.com/in-en/document/c05970262

 

Hope this clears it.

 

Keep me posted if you need further assistance

 

Thank you and have a wonderful weekend 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

 

 

KrazyToad
I Am An HP Employee

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