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‎01-27-2019 05:48 PM

HP Recommended
Product: HP Pavilion Gaming Desktop
Operating System: Microsoft Windows 10 (64-bit)

I recently bought an HP Pavilion Gaming Desktop from Best Buy. It has an AMD Radeon RX 580 for its graphics card and a Ryzen 5 processor.

 

Yesterday, when I connected it to my monitor, it was working perfectly fine. However, today, whilst I was playing Fortnite, the PC lost its connection with the monitor. The screen turns black and I get a message displaying “HDMI input not found”.

 

I have tried switching the HDMI cables and connecting the PC to a different monitor, but the desktop would not communicate with its monitor. 

1 REPLY 1

‎01-27-2019 05:55 PM

HP Recommended

Hello @TrueSponge 

 

IF you tried connecting to a different monitor and still no results, you would do best to contact HP Support directly and make a warranty claim. Other than that, you could try reseating the video card, but I doubt it will do little good in your case.

 

Use this link...

Contact HP Worldwide | HP® Official Site

Choose the country you are in, then choose Support and follow the prompts.
NOTE: Options and hours of operation vary between countries.

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