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‎07-01-2021 02:56 PM - last edited on ‎07-14-2021 11:54 AM by HP Administrator

HP Recommended
Product: HP Pavilion Gaming Desktop TG01-2170m CTO
Operating System: Microsoft Windows 10 (64-bit)

I just added my desktop on my HP dashboard. I bought it just this June at HP.com but it says warranty is unknown and when I click the contact HP button at the right the screen just freezes. How can I can contact HP to get support or open a case for repair? Thanks

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1 REPLY 1

‎07-02-2021 06:26 AM

HP Recommended

Hi@ Andy1127, Welcome to the HP Support Community!

 

We reviewed your post and I understand that the  desktop is not Powering ON,

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the below steps and check if it helps

 

Do you see a light on the green motherboard?

 

Check the power supply Fan is running?

 

Request you to follow the below troubleshooting steps from the document fix.

 

HP Desktop PCs - Computer Does Not Start and Emits an LED or Beep Code  link 

 

Hope this helps! Keep me posted.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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