• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
HP Pavilion Gaming Desktop TG01-2170m CTO
Microsoft Windows 10 (64-bit)

I just added my desktop on my HP dashboard. I bought it just this June at HP.com but it says warranty is unknown and when I click the contact HP button at the right the screen just freezes. How can I can contact HP to get support or open a case for repair? Thanks

1 REPLY 1
HP Recommended

Hi@ Andy1127, Welcome to the HP Support Community!

 

We reviewed your post and I understand that the  desktop is not Powering ON,

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the below steps and check if it helps

 

Do you see a light on the green motherboard?

 

Check the power supply Fan is running?

 

Request you to follow the below troubleshooting steps from the document fix.

 

HP Desktop PCs - Computer Does Not Start and Emits an LED or Beep Code  link 

 

Hope this helps! Keep me posted.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.