HP Pavilion Omen 580-023w - Several Issues - Please Help!

[NXS]

Hey there.  I am trying to fix my niece's computer for her but it has a few issues.  She brought it to me complaining about horrible framerate dropping (she was getting 4fps on Borderlands GOTY Edition, for example) so I checked the drivers and then installed the latest "Official Game Ready" Driver from Nvidia for her card (GTX 1060 3GB).  Borderlands shouldn't be stuttering or stalling at all with that card, the i5-7400 and the 8GB of GDDR4 memory she has, but it does. I installed GTA 5 (a more demanding game) and configured it to the "High" settings and compared it to my rig.  The game played fine for about 5 minutes but then started lagging and dropping FPS.  Things got so bad that when pausing the game to drop the graphics settings down even further, the controller input was lagging out so badly that it was taking upwards of 20 seconds to execute one button command from my controller (simply pressing the down button, once). 

Then I got to looking around in her Device Manager to see if there were any potential driver conflicts or issues and that's when I discovered the second set of issues; "Other Devices," where I am greeted with the following devices having circled question marks beside them:  Bluetooth Peripheral Device, ELDRelay|AP2, ELDRelaySPP, IcService_New, and SMS/MMS.

I have tried downloading all of the drivers for my specific system from HP, installed them all, and still these issues remain. I would really appreciate some help.

So in short, horrible framerate drops and stuttering in games and unknown devices in the "Device Manager" are the issues persisting in this system.  What can I do to resolve them?  

[KrazyToad]

@NXS

Welcome to HP Community

I have gone through your Post and would like to help

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Keep me posted how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[hwsense]

The way you are describing the issue it sounds like a thermal throttling to me, have you measured the temps of the CPU and GPU during game play, as at the beginning of the game things are normal and progressively the frames are dropping?

[NXS]

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@hwsense wrote:

The way you are describing the issue it sounds like a thermal throttling to me, have you measured the temps of the CPU and GPU during game play, as at the beginning of the game things are normal and progressively the frames are dropping?

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Thermal throttling is what it presents like the most, but I've checked the temperatures with Afterburner's RivaTuner and temperatures are definitely not the issue.  I've also confirmed with a thermal gun on both the CPU, GPU, and RAM; they are cool with temperatures staying below 70 degrees.  I'm wondering if it has something to do with the missing drivers for the "Unknown Devices."

[NXS]

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@KrazyToad wrote:

@NXS

Welcome to HP Community

I have gone through your Post and would like to help

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Keep me posted how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

---

This is actually a desktop PC, but I will run the Support Assistant and get back to you!

[NXS]

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@KrazyToad wrote:

@NXS

Welcome to HP Community

I have gone through your Post and would like to help

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Keep me posted how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

---

Hello!  Sorry for taking so long to get back to you.  I have installed the latest version of HP Support Assistant, I followed the steps you mentioned, but no updates were available.  Please see the attached picture. 

I am at a loss, honestly. 

**Edit** - Why can I not upload images?  I just get a blurry yellow "Yield" sign whenever I try to upload an image?