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HP Reverb Gen 2 works 10 Minutes | WMR USB Failure 4-1

HP Recommended
HP Reverb L56549-001 WWYY REV-A
Microsoft Windows 10 (64-bit)

Hey 😀


Got my Reverb yesterday but i just can not get it to work.


After first start, the Reverb works for 10 Minutes. After the 10 Minutes i gets a shut down | Blackscreen and Windows says : Plug the Reverb into a USB 3+ Slot.

I tested several USB Ports, everytime same Issue.
WMR-Portal Failure Code: 1-4 / Check Cabel Superspeed USB 3.0 Port

Its a new Asus ROG Strix Z390 E Gaming Board. Latest Bios, Win 1903 with all Updates.

For Testing i connected the Reverb with the PC from my Son with the same error during the 1st installation: "No detection of USB 3.0 Superspeed". Thats not possible, its an Asus Prime B350 with 2 USB 3.1 Gen 2 Ports !


This morning, next test. And "wow", Reverb still works again. But only 2 Minutes. After the 2 Minutes the same as yesterday. Shut down and windows Error USB 3.0+ Superspeed Error.

Can someone help or is my new Reverb dead ?

Thx !

PS. Sry for my English, but School is long ago

HP Support Agent
HP Support Agent
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@LtSpoon1975 I would try going into Device Manager, uninstalling the drivers for the USB ports in question and then re-installing them by restarting the device for generic drivers, to try to fix the issue.
If that does not work, I would get a flashlight and look in the reverb's USB port to see if there is any clear physical damage to the ports, as it doesn't work on two different devices, I suggest you check this first and then do the above steps if there aren't any physical damages as such.


That said, Also, check with a working USB port on the computer, ensure an alternate USB 3.0 device works on that port before you check the reverb on it.


P.S: Welcome to HP Community 😉


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